Pet Sitting Cancellation Policy
At Mrs. Coffee’s Sitters and Scholars, LLC we understand that there may be circumstances beyond your control that cause you to cancel services booked with your pet sitter.
Please contact us as soon as you know that you need to cancel a service via email.
Cancellation for daily pet sitting visits or dog walks must be made no later than 8pm the night before the service is scheduled to be completed and are fully refundable in this time period. Services cancelled the day of service are charged a 25% service fee. If you have cancelled daily dog walks/pet sitting visits with us 3 times with short notice, you will be required to prepay visits and they will be non-refundable.
For overnight bookings, It is very important to let us know if you are returning early and need to cancel services you have already booked with us. Cancellation of overnight bookings must be made 10 days in advance of the booking so we have adequate time to replace the booking on our schedule with another client. Overnight bookings that are cancelled with less than 10 days’ notice will be subject to a fee of 75%. Services cancelled on the day of service will be charged as booked and will NOT be applied to future services.
Mrs. Coffee’s Sitters and Scholars, LLC reserves the right to change or modify this policy at our sole discretion.
Tutoring Cancellation Policy
If you need to cancel a session, this needs to be done with at least 24 hours notice where possible; The tutor will also give at least 24 hours notice if possible. If the client has already paid for a session, this will be carried over to the next session (one to one) or fully refunded. Refunds will not be given for any missed pre paid sessions. If less than 24 hours notice is given for a cancellation or rescheduling a session, full rate for the planned session will be charged.
If a student fails to show up for a session, the session will also be charged at full price for the session planned. If 30mins has passed, and the student has still not arrived for the session, the session will be cancelled and the full tuition fee of the session will apply.
Skype, Zoom, or FaceTime can be used as an alternative to traveling to your home (either planned or in the event of either party not being able to travel e.g. severe weather). This will be arranged prior to the session taking place and cost is the same as face-to-face sessions when done within 48 hrs of the originally scheduled session. Mrs. Coffee’s Sitters and Scholars, LLC reserves the right to change or modify this policy at our sole discretion.